The field service and remote diagnostics team provide critical customer support for maintaining the safety, compliance and operational reliability of explosion-protected electrical equipment used in hazardous areas within Australian and International coal mining operations. These services are essential to the ongoing function of equipment certified under the IECEx Scheme and AS/NZS 3800, particularly for high-risk and high-value operations such as Underground In Seam (UIS) and Surface In Seam (SIS) directional drilling.
Key Inclusions:
Deployment of qualified hazardous area technicians and electricians certified in Ex inspection and repair.
On-site support for inspection, testing, calibration, and minor repairs of explosion-protected instruments including:
In-situ diagnostics for performance issues or failure investigations.
Technical support tailored to directional drilling instrumentation and telemetry systems including:
Inspection and testing of Ex-rated components on both surface (SIS) and underground (UIS) rigs.
Real-time troubleshooting of signal loss, power issues, and data acquisition faults.
Safe handling and testing of cables, connectors, and interface equipment to ensure continuity and intrinsic safety compliance.
Live remote access (where permitted and integrated) to surface interface equipment and control panels for:
Support for early fault detection using telemetry and operational trend data.
Remote engineering assistance during active drilling operations to minimise downtime.
Rapid response capability for in-field breakdowns or Ex-compliance concerns.
Temporary mitigation or bypass solutions under safe conditions, with a pathway to compliant repairs via certified overhaul.
Liaison with mine control and electrical engineers to coordinate safe intervention in live systems
Scheduled inspection and maintenance programs aligned with AS/NZS 3800 and site-specific Ex maintenance strategies.
Flame path inspection and verification, IP integrity checks, cable and gland tension tests.
Documentation of inspection outcomes using Ex inspection records and asset management systems.
Support during compliance inspections by state mining regulators or third-party auditors.
Validation of Ex installation records and tagging for UIS/SIS systems.
Assistance in preparing conformity documentation and Ex maintenance registers.
Detailed Field Service Reports including:
All actions traceable to technician IDs, service tags, and equipment serial numbers.
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